Experts in moments that matter

We help the world’s best-known brands deepen their connection with billions of customers, partners and employees around the globe.

The art and science of customer experiences

Big book of CX

In our big book of CX, we examine how leading brands connect with customers at all levels and turn those connections into moments that matter.

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Digital Engineering

Path to conversational AI

Path to conversational AI

Raja Roy

VP of Technology

Transform Core Operations

Six IT strategies to drive digital transformation post reopening

IT strategies to drive digital transformation post-reopening

Rupesh Manugula

VP, Enterprise Solutions

Healthcare

empathy in healthcare

Trauma-informed marketing: An empathy framework

Dave Wieneke

Head of Healthcare Practice

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