Capabilities

Automation & Operations

We engineer outcome-driven efficiencies that bring quality, speed, and scale to our customers’ digital operations.

Behind the great experiences that make major brands iconic are the people, processes, and technologies that get the job done. By modernizing your workforce, we help you achieve more. PK automates business processes to optimize operations, scale digital transformation initiatives to assure end-user experiences, and bring next-generation intelligent solutions across all aspects of digital experience journeys.

Services

  • Intelligent Operations

    Drive resiliency in operations by blending AI into traditional IT operations for improved observability, autonomous operations, and preventative maintenance.

  • Robotic Process Automation

    Transform customer experience with bots built from advanced artificial intelligence and machine learning, helping to achieve greater efficiency across your organization.

  • Test Automation

    We lay the groundwork for modern efficiencies in engineering by eliminating roadblocks to high-quality experiences through test data management, test automation, and service virtualization.

  • Intelligent Automation

    Patent-pending approach and frameworks to triage, assess, and implement smart process automation through innovative engineering techniques.

  • Cybersecurity

    In an integrated world, breaches can be catastrophic for both business operations and brand reputation. Our cybersecurity teams provide strategy, roadmaps, playbooks and operations support to keep customer data under lock and key.

  • Experience Assurance

    Assure rich, scalable, and omnichannel end-user experience through innovative, shift-left testing and automation.

Experience PK

Intelligent Automation

Bot monitoring: The untapped capability you need to drive RPA value

Bot monitoring: The untapped capability you need to drive RPA value

Ram Sathia

EVP of Automation

Customer Engagement

Upskilling reskilling: Accelerating digital transformation post-pandemic

Upskilling, reskilling: Digital transformation post-pandemic

Caleb Papineau

Senior Director of Strategy

Experience Platforms

Salesforce Service Cloud

Why Salesforce Service Cloud means faster, smarter customer service

Stephanie Gaughen

Senior Salesforce Consultant

See More

The user's guide to Salesforce Field Service

Discover in our guide to Salesforce Field Service how to utilize this revolutionary cloud platform to manage your teams no matter where they are.

Get The Guide
Ram Sathia

Bots themselves must be operationalized in order to be effective – a step that many companies aren’t yet taking.

Ram Sathia

VP of Automation

What experience do you need engineered?

Transformation starts here.