The Future of Retail
Originally published by Retail Vision and re-printed with permission.
PK’s Customer Experience Retail Expert, Martin Mehalchin, was recently interviewed by Retail Vision for our perspective on “The Future of Retail.” Along with Martin’s outlook on the blurred lines between physical and digital retail, Martin shares that personalization will be increasingly important for retailers in order to stay relevant. Other themes included customer-centricity, technology-enabled shopping experiences, customer journey mapping and cohesive omnichannel experience. Take a look at the infographic below.
What is your prediction for the future of retail?Customer Experience, omnichannel, Personalization, Retail, Retail Vision