Webinar recap: Winning with experience-focused customer success
Technology vendors have an incredibly strong incentive to ensure their customers achieve desired outcomes when using their products and services. Customer lifetime value, retention, net-promoter, and cross-sell/upsell are all directly related to the customer’s success with your solution.
In PK’s recent webinar, I explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful. If you missed the webinar or would like to see it again, you can watch a full recording below.
If you were unable to join or would just like to listen again, you can watch the full recording of the webinar below.
Download our six research toolsets to build a better customer connection.
About the Author
Brooke Bors serves as Engagement Manager at PK. She has dedicated her 15+ year career to advocating for customers and building the infrastructure, tools, and strategies to help worldwide firms better connect with and serve those customers. She’s led global teams inside customer success and advocacy organizations, facilitated executive workshops and planning meetings, and built customer advocacy and feedback programs from scratch. At PK, she works with some of the world’s most customer-obsessed technology brands to build durable, differentiated customer strategies and programs.Tags: Customer Success, Webinar