Webinar recap: Winning with experience-focused customer success
Technology vendors have an incredibly strong incentive to ensure their customers achieve desired outcomes when using their products and services. Customer lifetime value, retention, net-promoter, and cross-sell/upsell are all directly related to the customer’s success with your solution.
In PK’s recent webinar, Technology Vertical Engagement Manager Brooke Bors explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful. If you missed the webinar or would like to see it again, you can watch a full recording below.
If you were unable to join or would just like to listen again, you can watch the full recording of the webinar below.
Download our six research toolsets to build a better customer connection.Tags: Customer Success, Webinar