Author: Kris Klein

The art and science of customer experiences

Finally: The big book of CX. It’s time we consider how we do business from the customer’s point of view. In our big book of CX, we examine how... ...Read more

Connection is everything in the moments that matter

Life-changing events have a way of creating moments that matter that can bring people together. While the current crisis has forced many of us into isolation, it’s also created... ...Read more