Author: Sukesh Belenje

Four drivers of bank loyalty that foster emotional connection

“Emotional connection” has been the basis of bank loyalty for generations. The relationships customers developed with bank employees, the quality of in-person customer service, and the deep-seated trust in... ...Read more

New horizons for utilities

On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that the number of smart meters will grow to more than... ...Read more