AARP case study
CLIENT : AARP
INDUSTRY : Retail and Consumer

Background

AARP is a nonprofit, nonpartisan organization that empowers people to choose how they live as they age. To better support the healthy brain functioning of both members and non-members, they were looking to launch a new program called, Staying Sharp, which would empower users to maintain and improve their brain health as they aged through evidence-based information and activities.

Challenge

With users able to choose from articles, recipes, activities, videos and fun brain games that were designed to fit into their daily routine, the wide array of options presented challenges when it came to actionable data. AARP was struggling with a lack of insight into platform engagement, misaligned KPIs, and fragmented web analytics.

AARP
Source: AARP

Solution

PK developed a comprehensive program of activities to ensure the data capture, storage, reporting, and point of access infrastructure was designed and implemented to transform the objectives of Staying Sharp. To crystallize customer data into actionable insights, PK helped AARP to:

  • Complete a full technical web analytics audit, including data layer, information integrity, and Adobe Analytics configuration.
  • Create custom dashboards for insight into user behavior.
  • Implement a Customer Data Platform for robust profiling and insights.

AARP now has the insights to better serve consumers seeking to take control of their brain health. The data generated by the fun and engaging brain games and activities are now able to be used to create unique customer profiles that can be used to better personalize offerings and content.

Check out our Healthcare Digital Experience Index to see how healthcare organizations are performing in their digital engagement.

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