Bringing the membership experience to life
A global sporting apparel company turned to PK to help launch its 1:1 personal shopping experience and app pilot.
With the future state vision in mind, the client was ready to deliver on the Membership promise for consumers. PK led the launch of their 1:1 personal shopping experience and app pilot in select stores in the New York Metro area. PK served as strategic user-experience advisers during development to ensure a seamless experience from digital to physical.
The membership is now a core strategy for the client, creating growth for their business and brand. The app is popular among and heavily used by their highest value consumers. The company’s 1:1 service, now available in several major US cities, continues to grow with global roll-out planned. The store design has been validated and will serve as the template for future flagship openings. PK’s work provided a personalized and streamlined experience for the client’s consumers at every engagement.