Large telco achieves higher-ROI software delivery
Charter Communications is the second-largest cable operator in the U.S., with more than 25 million customers in 41 states. The telco provides cost-effective cable TV, high-speed internet and home phone services with the promise of high-quality customer service and no contract.
The cable company sought a rapid, more effective method of developing new features for its customer portals, which are used to pay bills, manage account info and access exclusive digital content. With the portals serving as primary touchpoints in the customer service experience, continuous updates and advancements are key to ensuring that customers have a positive experience and that their requests are met promptly.
PK guided the company through its DevOps implementation and created an automated build process for its development teams. With a dedicated team bridging the gap between development and ops teams on an ongoing basis, the company has been able to work more efficiently and increase the ROI of its customer-facing portals. The DevOps team provides solutions for automated builds, deployments, troubleshooting, continuous integration, monitoring and cloud infrastructure management. It also supports load testing and automated monitoring for customer-facing portals.
With PK’s DevOps expertise and build automation, the company was able to realize a cultural transformation to a DevOps environment and enable continuous delivery of software updates that respond to changing customer demands.