Energy and Utilities

Check out the latest PK news, events, and articles about energy and utilities. Obtain valuable experience engineering insights and begin optimizing your organization today.

Many Internet of Things projects fail — PGE’s approach could change that for utilities

Before Portland General Electric (PGE) began introducing smart meters years ago, it made a critical decision: to test the meters in select neighborhoods and prove the meters’ efficacy for... ...Read more

New horizons for utilities

On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that the number of smart meters will grow to more than... ...Read more

Winning the energy utility digital experience game

While recently researching technology adoption curves, I noticed many readily available illustrations begin with the emergence of the electrical grid. That seems to be a sensible entry point to... ...Read more

Reducing call volume while maintaining C-SAT: No joke

We all know the old joke: A guy says to his doctor, “It hurts when I do this [makes a waving motion].” His doctor studies the motion carefully and... ...Read more

Turn down the heat in an ice storm? When Hell freezes over

It was cold; really cold. I know because I was there. The end of January can be a dicey time of year in a regular Midwestern winter, but we... ...Read more

Public utilities: Making the case for a mobile app

In the business of delivering energy to the public, it’s attractive to forgo the latest technological fads and focus on what matters: Delivering world-class service while being a responsible... ...Read more

PK releases Utility Digital Experience Index report

PK has released a new research report, the Utility Digital Experience (UDX) Index, which evaluates, benchmarks and spotlights best practices among public-facing utility websites. The report reviews user experience across... ...Read more

CX for utilities: Embrace digital change to stay competitive

We at PK are lucky to work with a very diverse set of clients, each with unique needs, opportunities and challenges. None more so, maybe, than utilities. Increasing disruptions... ...Read more

Mobility, the cloud and innovation for the utilities sector

The latest blog insights from PK provides the current technological landscape for utility and manufacturing companies. ...Read more

Experience engineering: How utilities can supercharge digital customer experience

Businesses today face disruption on multiple fronts, from climate change to social and demographic shifts to technological breakthroughs in experience engineering. For the energy industry these mega-trends are particularly... ...Read more