Banking, Financial Services, and Insurance

Check out the latest PK news, events, and articles about Banking, Financial Services and Insurance. Obtain valuable experience engineering insights and begin optimizing your organization today.

Four drivers of bank loyalty that foster emotional connection

“Emotional connection” has been the basis of bank loyalty for generations. The relationships customers developed with bank employees, the quality of in-person customer service, and the deep-seated trust in... Read more

Loyalty in digital banking: A generational approach

Driven by the pandemic, banks have pivoted their physical solutions to digital to serve financially stressed customers faced with record-setting unemployment and stock market concerns. Some banks have been... Read more

Personalization in financial services: An imperative to stay relevant

With the blurring lines between the retail, fintech, and banking industries, customers are left wondering why personalization in financial services, for lack of a better word, sucks. Banks are... Read more

Five bank customer loyalty strategies to avoid

When we think of bank customer loyalty, we think of rewards programs. These programs are usually associated with credit cards, and a few encompass multiple bank products. The latter... Read more

Upskilling, reskilling: Digital transformation post-pandemic

We find ourselves at the tipping point of another industrial revolution powered not by steam and coal but by digital transformation. Digital transformation has long been a topic of... Read more

Fast-tracking contactless payments

When was the last time you used your phone to make an in-store purchase? If you’re from the U.S., the likelihood that you are now using some form of... Read more

Consumer demand driving advancements in financial services

PK latest blog discusses technological advancements in the financial services industry due to consumer demand. Read more

Blockchain: A PK perspective

Some years seem to test the importance of tradition, while other times seem ripe for change. With a nod to both historical record and a reputation for disruption, blockchain... Read more