Service Line

AI chatbots join the frontline of COVID-19 triage: Conversational interfaces speed care

COVID-19 may have generated a use case that makes chatbots essential, but triage is only the beginning of the potential uses of chatbots to help patients navigate. The technology... ...Read more

Big data into big business

Big data means big business. But unless you have the right foundation in place for success, just having lots of data doesn’t guarantee business results. To ensure impactful outcomes,... ...Read more

Digital healthcare’s next shift? Voice interfaces

While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Organizations that tap into... ...Read more

Tech companies need RPA

For many tech companies, legacy manual processes may be holding back the organization from achieving streamlined operations, a faster delivery or a better customer experience. While Robotic Process Automation... ...Read more

Four ways to reduce lines at big-box stores

For customers, there’s nothing worse than having to wait in line. The recent footage of Costco and other big-box stores with lines of customers stretched around the block would... ...Read more

The impact a developer portal has on API practice success

The success of your API practice is tied to the usability of your API Developer Portal. API developer portals have expanded beyond channels targeting technologists. They’ve become true marketplaces... ...Read more

RPA drives organizational innovation: A PK perspective

In the push for business process automation, robotic process automation (RPA) has gone mainstream. According to Gartner, 85% of large businesses will have incorporated RPA technology by the end... ...Read more

How to operationalize innovation

You may think that digital transformation is driven by technology, but it’s actually all about people. Innovation is only valuable if it can be operationalized and made core to... ...Read more

Many Internet of Things projects fail — PGE’s approach could change that for utilities

Before Portland General Electric (PGE) began introducing smart meters years ago, it made a critical decision: to test the meters in select neighborhoods and prove the meters’ efficacy for... ...Read more

How spatial analytics can help fight the Coronavirus

Everything happens somewhere, and this is as true for healthcare as any other industry. With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction... ...Read more