Publications

Reports suggest that more than 33% of companies today have piloted or implemented a Robotic Process Automation (RPA) initiative. But not all projects are successful; in fact, some studies... ...Read more

Conversational interfaces speed care COVID-19 may have generated a use case that makes AI chatbots essential, but triage is only the beginning of the potential uses of chatbots to... ...Read more

While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Organizations that tap into... ...Read more

You may think that digital transformation is driven by technology, but it’s actually all about people. Innovation is only valuable if it can be operationalized and made core to... ...Read more

Before Portland General Electric (PGE) began introducing smart meters years ago, it made a critical decision: to test the meters in select neighborhoods and prove the meters’ efficacy for... ...Read more

Nearly 50 years ago, a few caffeine-dependent students in Carnegie Mellon’s computer science department built a light sensor and software to sense the availability of cold soft drinks in a Coke... ...Read more

Curated services, monthly replenishments, rental services and premium access models vie for consumers’ attention in an overcrowded retail subscription market. Offering the promise of convenience and a personalized experience,... ...Read more

The Internet of Things (IoT) has taken over the consumer world. From connected lightbulbs and door locks like Ring and Nest, to the virtual assistants of Alexa and Google... ...Read more

Digital transformation has been pivotal to General Electric’s (GE) corporate strategy for years. The company first announced its Predix industrial software platform in 2013 and has since positioned itself as a... ...Read more

Leaders are increasingly turning to robotic process automation (RPA) to deliver shareholder value and meet the new organizational imperative to do right by everyone an enterprise interacts with – employees, customers,... ...Read more