Publications
Articles by PK thought leaders that appear in external publications.
How developers can operationalize bots
Reports suggest that more than 33% of companies today have piloted or implemented a Robotic Process Automation (RPA) initiative. But not all projects are successful; in fact, some studies... ...Read more
Pardot launch plan: What to expect in your first 30 days
You’ve decided to implement Pardot. Now what? In our handy Pardot launch plan, you will learn what to expect during your first 30 days using Pardot. We will walk... ...Read more
AI chatbots join the frontline of COVID-19 triage
Conversational interfaces speed care COVID-19 may have generated a use case that makes AI chatbots essential, but triage is only the beginning of the potential uses of chatbots to... ...Read more
Digital healthcare’s next shift? Voice interfaces
While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Organizations that tap into... ...Read more
How to operationalize innovation
You may think that digital transformation is driven by technology, but it’s actually all about people. Innovation is only valuable if it can be operationalized and made core to... ...Read more
Many Internet of Things projects fail — PGE’s approach could change that for utilities
Before Portland General Electric (PGE) began introducing smart meters years ago, it made a critical decision: to test the meters in select neighborhoods and prove the meters’ efficacy for... ...Read more
4 ways fully connected plants benefit your workforce
Nearly 50 years ago, a few caffeine-dependent students in Carnegie Mellon’s computer science department built a light sensor and software to sense the availability of cold soft drinks in a Coke... ...Read more
Subscription service fatigue? Try a digital engagement strategy
Curated services, monthly replenishments, rental services and premium access models vie for consumers’ attention in an overcrowded retail subscription market. Offering the promise of convenience and a personalized experience,... ...Read more
Overcoming obstacles to Industry 4.0
The Internet of Things (IoT) has taken over the consumer world. From connected lightbulbs and door locks like Ring and Nest, to the virtual assistants of Alexa and Google... ...Read more
Why your enterprise keeps failing at digital transformation
Digital transformation has been pivotal to General Electric’s (GE) corporate strategy for years. The company first announced its Predix industrial software platform in 2013 and has since positioned itself as a... ...Read more