Digital healthcare’s next shift? Voice interfaces
While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Organizations that tap into real-world drivers of adoption will unlock new ways to simplify care journeys and engage patients.
Read more at Fierce Healthcare.
ABOUT THE AUTHORS
Dave Wieneke leads PK’s focus on serving the digital experiences of healthcare organizations, establishing a baseline method of measurement as outlined in PK’s Hospital Digital Experience Index. He’s partnered with executive teams at Harvard University, KinderCare Education, OHSU, and Everence Financial to advance their digital business capabilities. Prior to agency life, Dave directed digital teams for Thomson Reuters, the Christian Science Monitor, Sokolove Law and the states of New Jersey and Massachusetts. Dave is a graduate of the Rhode Island School of Design and teaches about customer-centered management at the Rutgers Business School.
Tipton Loo is vice president of digital edge (AI and IoT) at PK. As the experience engineering firm, PK works with world’s most customer-obsessed companies to create pioneering experiences and accelerate outcomes.