Re-open for business: New engagement models for a new normal
As organizations make plans to reopen, they face critical decisions about how to reengage their customers. Consumers will return but for many their priorities and preferences will have changed.... ...Read more
Telemedicine will help healthcare heal after COVID-19’s reckoning
When crisis makes “business as usual” thinking implausible, it clears the way for change. The inertia that may have kept outdated practices in place subsides as the premium for... ...Read more
Are retailers nimble enough to give consumers what they need and want right now?
Connection is everything in moments of crisis. The question on everyone’s mind is, how can retailers navigate the new normal, where the ability to connect is more reliant on... ...Read more