Customer Success

On their terms: Shifting sales tactics for millennial B2B tech buyers

The classic stereotypes of B2B tech buyers no longer hold true. They are more likely to arrive tattooed and in sneakers and jeans than a suit and tie, and... ...Read more

The Customer Service Representative Across Channels

Today’s article continues the conversation we began in our POV, Customer Service in a Multi-Channel World.  In that POV, we talked about the need for... ...Read more