Experience Engineering

The art and science of customer experience

Finally: The big book of customer experience. It’s time we consider how we do business from the customer’s point of view. In our big book of CX, we examine... ...Read more

What is experience engineering?

PK is the experience engineering firm. If you’re unfamiliar with our work, you’re probably asking yourself, “What is experience engineering?” More than a slogan, it’s our rocket fuel. Sitting at the cross-section of design,... ...Read more

The art and science of engineering experiences

Design thinking and customer experience A customer experience (CX) designer’s role is one of keeping the focus on how people, products, and systems interact. This article outlines how customer... ...Read more