Home Away From Home: Customer Experience in Hospitality

Customer Experience is top-of-mind for executives in many industries today.  In the increasingly competitive hospitality industry, where the guest’s experience is front and center, improving and innovating CX is... ...Read more

The Customer Loyalty Battle: Online Travel Agencies vs. Hospitality and Airline Direct

With the news earlier this year that Expedia purchased Orbitz coupled with Priceline’s plans to acquire Rocketmiles, online travel agencies (OTAs) are shrinking and changing overnight. Because we work... ...Read more