Innovation

Innovation interviews: Customer experience innovation in retail

When the pandemic hit the US back in March, the world changed overnight. Industries that relied on in-person interaction needed to figure out how to navigate this new normal... ...Read more

Why you need humility for agility

I was at a training once where the instructor was talking about how one of the biggest organizational redesign challenges that exist is the lack of “intellectual humility” within... ...Read more

Are retailers nimble enough to give consumers what they need and want right now?

Connection is everything in moments of crisis. The question on everyone’s mind is, how can retailers navigate the new normal, where the ability to connect is more reliant on... ...Read more