Outcomes

Customer Retention

Keep your customers coming back with our Forrester leading approach to retention.

PK’s fully integrated approach to retention empowers clients to create moments that matter, fostering behavioral and emotional loyalty that drives ROI and protects share of wallet. 

Experience Growth

  • Integrated Loyalty

    As a Forrester Wave leader in Loyalty Services, we work with clients to realize and enable their loyalty programs in commerce and throughout the digital ecosystem.

  • Hyper-personalization

    We understand the data journey throughout the digital ecosystem and provide you the tools and customer insights to enable personalization at scale through a 360-degree view of the customer and pinpointed nudges.

  • Customer Success

    Extend your customer success beyond product and into the ecosystem of marketing, technical support, services, and how you engage your customers to provide the most value possible from your solutions. 

  • Lifetime value

    Real people aren’t defined by calendar years, but by their human lifetime. Improve how your customer health is measured and gain insights into true customer behaviors and areas of weakness within the business.

  • Brand affinity

    The core premise of recognizing customers and providing them with exceptional service and experiences is being more universally embraced—discover a proven to emotional loyalty.

Thought Leadership

Loyalty & Connected Membership

Managing loyalty in a multi-brand organization

Managing loyalty in a multi-brand organization

Jodi Rausch

Director of Integrated Loyalty Solutions

Retail and Consumer

How retailers can adapt: PK and Salesforce at NRF 2021

How retailers can adapt: PK and Salesforce at NRF 2021

Martin Mehalchin

EVP for Retail, Consumer and Loyalty Practices

Loyalty & Connected Membership

Patient loyalty: What healthcare can learn from retail

Patient loyalty: What healthcare can learn from retail

Stephanie Cohen

Senior Loyalty Strategist

See More

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