Digital Outcomes

Improve Customer Loyalty

We strengthen your relationships with customers, providing real, tangible value across the customer journey.

Forrester Wave Emblem

As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations. Forrester recognizes PK’s loyalty team as industry-leading and praises “the curious, confident and proactive way it tackles their work.”

 

 

Experience Growth

  • Real-time customer insights

    We build innovation into your program with a suite of insight-accelerating analytics tools that gives shape to customer focus and unlocks customer satisfaction.

  • Personalization

    We help articulate your strategic vision, identify ROI tactics, and build the integrated loyalty stacks that allow you to personalize engagement.

  • Cutting-edge programs

    Design and run campaigns that leave your customers feeling appreciated, steering rewarding behavior with cutting-edge technology across in-store, mobile apps, and e-commerce.

  • Brand identity

    The emotive bonds that tie customers to the brands they love are crafted through compelling customer journeys and strategic planning that places the customer at the heart of the equation.

  • Connected membership

    Tactics, like triggered real-time communications, social insights, and omnichannel experiences, can only be achieved through integrated platforms that weave together a unifying membership experience.

  • Platform selection

    With all the options out there, let us help you save time and ensure better outcomes by leveraging our expertise to make the big decisions around technology selection.

Thought Leadership

Improve Customer Loyalty

Building loyalty into the streaming experience

Building loyalty into the streaming experience

Ben Schwartz

Senior Consultant

Retail and Consumer

How retailers can adapt: PK and Salesforce at NRF 2021

How retailers can adapt: PK and Salesforce at NRF 2021

Clay Walton-House

Managing Director, Integrated Loyalty Solutions

Technology and Software

The engineered experience: Loyalty for technology consumer goods

Engineered experience: Loyalty for technology consumer goods

Brooke Bors

Engagement Manager

See More

What experience do you need engineered?

Transformation starts here.