Digital Outcomes

Improve Customer Loyalty

We strengthen your relationships with customers, providing real, tangible value across the customer journey.

Forrester Wave Emblem

As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations. Forrester recognizes PK’s loyalty team as industry-leading and praises “the curious, confident and proactive way it tackles their work.”

 

 

Experience Growth

  • Real-time Customer Insights

    We investigate touch points and surface insights through real-time analytics to develop a 360-degree view of your customer and unlock key behavioral drivers.

  • Personalization

    We help articulate your strategic vision, identify ROI tactics, and build the integrated loyalty stacks that allow you to personalize engagement.

  • Cutting-edge programs

    Design and run campaigns that leave your customers feeling appreciated, steering rewarding behavior with cutting-edge technology across in-store, mobile apps and e-commerce.

  • Brand Identity

    The emotive bonds that tie customers to the brands they love are crafted through compelling customer journeys and strategic planning that places the customer at the heart of the equation.

  • Connected Membership

    Tactics, like triggered real-time communications, social insights and omnichannel experiences, can only be achieved through integrated platforms that weave together a unifying membership experience.

Thought Leadership

Improve Customer Loyalty

The five “loyalty truths” underpinning our status as a loyalty leader

The five “loyalty truths” underpinning our status as a loyalty leader

Clay Walton-House

Managing Director, Integrated Loyalty Services

Improve Customer Loyalty

Healthcare consumerism: Better in theory than in execution

The patient cost of healthcare consumerism

Stephanie Cohen

Senior Loyalty Strategist

Improve Customer Loyalty

Rethinking loyalty for mobile

Rethinking loyalty for mobile

Jodi Rausch

Director of Integrated Loyalty Solutions

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What experience do you need engineered?

Transformation starts here.