Real-time customer insights
We build innovation into your program with a suite of insight-accelerating analytics tools that gives shape to customer focus and unlocks customer satisfaction.
Digital Outcomes
Improve Customer Loyalty
We strengthen your relationships with customers, providing real, tangible value across the customer journey.
As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations. Forrester recognizes PK’s loyalty team as industry-leading and praises “the curious, confident and proactive way it tackles their work.”
Experience Growth
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Personalization
We help articulate your strategic vision, identify ROI tactics, and build the integrated loyalty stacks that allow you to personalize engagement.
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Cutting-edge programs
Design and run campaigns that leave your customers feeling appreciated, steering rewarding behavior with cutting-edge technology across in-store, mobile apps, and e-commerce.
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Brand identity
The emotive bonds that tie customers to the brands they love are crafted through compelling customer journeys and strategic planning that places the customer at the heart of the equation.
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Connected membership
Tactics, like triggered real-time communications, social insights, and omnichannel experiences, can only be achieved through integrated platforms that weave together a unifying membership experience.
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Platform selection
With all the options out there, let us help you save time and ensure better outcomes by leveraging our expertise to make the big decisions around technology selection.
