Insights

Customer experience

enterprise CX

Find your enterprise CX North Star

Marko Muellner

VP, Digital Experience Strategy

Innovation

How to be an effective API Product Manager

How to be an effective API Product Manager

Lou Powell

Head of API Enablement

Innovation

Innovation Interviews: On building a culture of humility

Innovation Interviews: On building a culture of humility

Lou Powell

Head of API Enablement

Strategy and Design

data privacy

Building marketing strategies that will survive evolving data privacy regulations

Blair Edwards

Marketing Automation Lead

Banking, Financial Services, and Insurance

Four drivers of bank loyalty that foster emotional connection

Four drivers of bank loyalty that foster emotional connection

Sukesh Belenje

Executive Vice President, Enterprise Solutions

Innovation

How to adopt Conversational UI for reliable customer experience

How to adopt Conversational UI for a reliable customer experience

Raja Roy

VP of Technology

Customer experience

Ten Guiding Principles of Customer Experience

Ten guiding principles for a better customer experience

Marko Muellner

VP, Digital Experience Strategy

Modernize Experiences

Achievable digital selling strategies post-pandemic: Empower your sellers

Achievable digital selling strategies post-pandemic: Empower your sellers

Jared Dodson

Sales Enablement Practice Lead

Telecom and Media

Adobe and hyper-personalization for telecoms

Adobe and hyper-personalization

Brian Payne

VP of Digital Experience Alliances

Innovation

API governance

Accelerating outcomes with API governance

Lou Powell

Head of API Enablement

Automate Services

Establishing an RPA center of excellence delivers ROI

Establishing an RPA center of excellence delivers ROI

Ram Sathia

VP of Intelligent Automation

Banking, Financial Services, and Insurance

Loyalty in digital banking: A generational approach

Loyalty in digital banking: A generational approach

Amish Brahmbhatt

Strategy Consultant