We continue to work across the customer life cycle, from acquisition to engagement to retention, building stronger customer connections.
For over a decade, Lenati helped growing fortune 100 companies develop innovative and disruptive customer experiences. Working across the customer lifecycle, from acquisition to engagement to retention, we enabled our clients to build stronger customer connections. Inside PK, our team has a global footprint that enables us to scale solutions across strategy, design, and development using cutting-edge technology to deliver high-value experiences.
Forrester Research ranked us in the top two firms for the strength of our current services in The Forrester WaveTM: Loyalty Service Providers, Q3 2019. As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations.
We reimagined the drive-thru customer experience for Starbucks, resulting in over $400 million in incremental revenue by taking the cafe experience outside. This digital evolution enabled mass price changes, unified SKU management, daypart offers and streamlined menu management.
Bridge the gap between vision and outcomes with world-class strategy and design that elevates experiences to deliver results. Our clients rely on us to design world-class experiences that differentiate and deliver.
Managing Director, Integrated Loyalty Services
Head of Retail and Consumer
