Lenati is now PK

We continue to work across the customer life cycle, from acquisition to engagement to retention, building stronger customer connections.

Inside PK, we have a global footprint and unlimited scalability

For over a decade, Lenati helped growing fortune 100 companies develop innovative and disruptive customer experiences. Working across the customer lifecycle, from acquisition to engagement to retention, we enabled our clients to build stronger customer connections. Inside PK, our team has a global footprint that enables us to scale solutions across strategy, design, and development using cutting-edge technology to deliver high-value experiences.

  • Leaders in Loyalty

    Forrester Research ranked us in the top two firms for the strength of our current services in The Forrester WaveTM: Loyalty Service Providers, Q3 2019. As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations.

  • Experience Experts

    We reimagined the drive-thru customer experience for Starbucks, resulting in over $400 million in incremental revenue by taking the cafe experience outside. This digital evolution enabled mass price changes, unified SKU management, daypart offers and streamlined menu management.

  • Strategists and Designers

    Bridge the gap between vision and outcomes with world-class strategy and design that elevates experiences to deliver results. Our clients rely on us to design world-class experiences that differentiate and deliver.

Clay Walton-House

Any good strategist worth their salt begins defining a solution by identifying the variables that influence success—and with customer loyalty, the solution must always begin with a deep understanding of the customer as human beings.

Clay Walton-House

Managing Director, Integrated Loyalty Services

Martin Mehalchin

The strongest customer engagement programs don’t rely only on individual marketing touch points. They leverage the entire customer experience as a continuum for customers to deepen their relationship with the brand.

Martin Mehalchin

Head of Retail and Consumer

PK Insight

Improve Customer Loyalty

The five “loyalty truths” underpinning our status as a loyalty leader

Five “loyalty truths” underpinning our status as a loyalty leader

Martin Mehalchin

EVP of Retail and Consumer

Strategy and Design

theres no reset button

Scenario planning for an uncertain future

James Kim

Principal of Experience Design

Retail and Consumer

Predictions on the future of retail

Martin Mehalchin

EVP of Retail and Consumer

See More

Get in touch

We'd love to know more about your project

Sales information kjohnson@pkglobal.com