Solutions

Loyalty & Connected Membership

Lead with experience and drive differentiation by connecting with your customers, employees, and partners through human-centric engagement.

As a leader in customer loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations. Our Integrated Loyalty Solutions focus on people and loyalty as an enterprise discipline.

Forrester Wave Leader 2021

“PK optimize human-centric loyalty strategies with hard-core technical skills.”

Forrester

True Craftsmanship

  • Real-time customer insights

    We build innovation into your program with a suite of insight-accelerating analytics tools that gives shape to customer focus and unlocks customer satisfaction.

  • Personalization

    We help articulate your strategic vision, identify ROI tactics, and build the integrated loyalty stacks that allow you to personalize engagement.

  • Cutting-edge programs

    Design and run campaigns that leave your customers feeling appreciated, steering rewarding behavior with cutting-edge technology across in-store, mobile apps, and e-commerce.

  • Brand identity

    The emotive bonds that tie customers to the brands they love are crafted through compelling customer journeys and strategic planning that places the customer at the heart of the equation.

  • Connected membership

    Tactics, like triggered real-time communications, social insights, and omnichannel experiences, can only be achieved through integrated platforms that weave together a unifying membership experience.

  • Platform selection

    With all the options out there, let us help you save time and ensure better outcomes by leveraging our expertise to make the big decisions around technology selection.

Thought Leadership

Banking, Financial Services, and Insurance

Loyalty in digital banking: A generational approach

Loyalty in digital banking: A generational approach

Amish Brahmbhatt

Strategy Consultant

Retail and Consumer

How retailers can adapt: PK and Salesforce at NRF 2021

How retailers can adapt: PK and Salesforce at NRF 2021

Martin Mehalchin

EVP of Retail and Consumer

Improve Customer Loyalty

Patient loyalty: What healthcare can learn from retail

Patient loyalty: What healthcare can learn from retail

Stephanie Cohen

Senior Loyalty Strategist

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